In news that will surprise absolutely no one, Comcast’s customer service is awful. Unfortunately Verizon DSL speeds in our area are a joke, and FiOS hasn’t made it to the neighborhood yet.
Because there will be overlap between our condo and the new place, during which we really need internet access at both, I wanted to see if I could set up the new place on our current account so as not to have multiple bills. (Spoiler: you can’t).
After a failed attempt at calling Comcast, in which I navigated half a dozen phone menus only to be disconnected, I tried their “live chat” service. It was… special.
Me: My Issue: I have two homes, can I set up internet service for both on the same bill?
analyst Nicole has entered room
Nicole: Hello [you], Thank you for contacting Comcast Live Chat Support. My name is Nicole. Please give me one moment to review your information.
Nicole: Thank you for bringing this to our attention.
Nicole: Yes, you may set up internet service for both account however for each accountit has to have a unique user ID for security purposes.
Me: And both accounts can be on the same bill?
[a minute passes, the agent isn’t typing]
Nicole: I’m sorry but you will be billes separately for both accoutnas well.
[so, what you meant to say before is… no]
Me: ok, thank you.
I’m not particularly surprised by the answer, since Comcast accounts are generally linked to your service address, but where do they find these service reps? Given how many people are looking for work, how hard can it possibly be to find someone who can read and write?
Wait, don’t answer that. It will just make me depressed.